What is the Code of Conduct?

The Code advises what is expected of RSDAA member drivers to ensure services are delivered to a high standard and in a manner, which does not bring the industry into disrepute.

Why have a Code?

This Code advises drivers of their responsibilities and obligations, it is also designed to assist all industry members to provide a high-quality service to passengers.

Who does the Code apply to?

The Code applies to all ride share drivers and outlines passenger behaviour expectations.


Drivers must hold current ride share/booked hire licences and authorisations as required by the State government in the state in which they provide services. It is expected that all drivers have a working knowledge of their requirements under the State Government requirements for the jurisdiction in which they operate.


A passenger is any person who travels in a point-to-point transport service on a journey for hire or reward.

Service Standards

Drivers should have the practical ability and maturity, together with a high degree of integrity and professionalism, to be able to deal with all types of people and situations.

Drivers should respect the passenger’s right to privacy in relation to any discussions held in the vehicle and the addresses that the passenger was picked up from or delivered to.  The driver is required to be courteous and respectful to members of the public always while representing the ride share industry, when operating for hire or reward or in view of the public or prospective passengers.

Passenger Requirements

Passenger Expectations

Passengers expect drivers to conduct themselves in a professional and courteous manner and to comply with all relevant legislation. Passengers also expect a high level of service in accordance with appropriate standards prescribed in this Code. These expectations include that drivers:

  • are fair and honest in their treatment of passengers;
  • are willing to assist passengers with luggage and parcels;
  • respond to hiring’s in a timely manner;
  • ensure the passenger feels safe during the hiring; and
  • know the area of operation.

Passenger Behaviour

Passengers are also expected to:

  • treat the driver with courtesy and respect;
  • not be violent or cause annoyance to the driver or other passengers;
  • not possess weapons;
  • not use offensive or vulgar language;
  • not damage or soil the vehicle; and
  • pay the fare.

The Vehicle

Accredited ride share drivers are ultimately responsible for ensuring their vehicles are maintained in a safe and roadworthy condition.

Drivers should conduct routine visual checks of any vehicle they intend to drive prior to the start of each shift.

Their vehicle should be correctly insured, registered and fit for purpose.

Tax Obligations

Drivers must be registered for GST and complete BAS returns within a timely manner.